At Sakura Beauty & Spa, we take pride in the quality of our treatments, products, and services. While spa services such as massages, facials, and wellness therapies are delivered with the utmost professionalism and care, they are inherently subjective experiences and therefore not covered under a formal warranty. However, for retail products purchased at our spa, we offer a limited warranty against manufacturing defects, subject to the terms and conditions provided at the time of purchase. If you experience any issues with a product or service, we encourage you to contact us promptly so we can address your concerns with the attention and respect you deserve.