Refund Policy – Sakura Beauty & Spa

At Sakura Beauty & Spa, 

At Sakura International Spa, we strive to ensure that every guest enjoys a relaxing and satisfying experience. This Refund Policy outlines the terms under which refunds or adjustments may be provided.

1. Services

• Payments for spa services are non-refundable once the treatment has been completed.

• If you are dissatisfied with a service, please inform the spa manager before leaving the premises so we can address your concern immediately.

• In cases where a service is interrupted or cannot be completed due to technical or operational issues, we may offer a rescheduled appointment or partial refund at our discretion.

2. Prepaid Packages & Gift Vouchers

• Prepaid spa packages and gift vouchers are non-refundable but may be transferred to another person with prior approval.

• Packages must be used within their stated validity period.

3. Advance Payments & Deposits

• Advance payments or deposits made for appointments are non-refundable in the event of a no-show or late cancellation (less than 6 hours before the appointment).

• In case of genuine emergencies, we may allow the deposit to be applied toward a future booking.

4. Products

• Unopened spa products may be returned for a full refund or exchange within 7 days of purchase, with a valid receipt.

• Products that have been opened, used, or damaged after purchase are non-refundable.

5. Payment Method for Refunds

• Approved refunds will be processed using the original payment method within 7–10 business days.

6. Contact for Refund Requests

If you wish to request a refund or raise a concern, please contact us:

Sakura International Spa
📍 Bangalore, India
📞 +91 95383 82950